Agenda and minutes

Venue: Committee Room 1 - Rochdale Town Hall, Rochdale, OL16 1AB. View directions

Contact: Shahada Shahid  01706 924713

Items
No. Item

14.

Declarations of Interest

    Members are required to declare any disclosable pecuniary, personal or personal and prejudicial interests they may have and the nature of those interests relating to items on this agenda and/or indicate if S106 of the Local Government Finance Act 1992 applies to them.   

    Minutes:

    There were no declarations of interest.

15.

Urgent Items of Business

16.

Items for Exclusion of Public and Press

17.

Minutes pdf icon PDF 85 KB

    To consider the minutes of the Corporate Overview and Scrutiny Committee meeting held on 14th June 2017

    Minutes:

    DECISION:  That the minutes of the meeting of the Corporate Overview and Scrutiny Committee held on 14th June 2017 be approved as a correct record and signed by the Chair.

18.

Directorate Plans pdf icon PDF 742 KB

19.

Contact Centre Presentation - Agylisys KPI Update

    To scrutinise a presentation in relation to the fourth Quarter Performance Monitoring 2016/17, in respect of The Contact Centre and Agylisys KPI Update.

     

    Minutes:

    CONTACT CENTRE PRESENTATION - AGYLISYS KPI UPDATE

     

    The Committee received a presentation from the Contact Centre Manager and the Senior Customer Access Manager regarding the contact centre and Agylisys KPI update.  Members were advised of:

     

    ·         The key highlights for January – June 2017;

    ·         Key performance Indicators;

    ·         Feedback from services and

    ·         Priorities during July- December 2017.

     

    DECISION:  The presentation be noted.

20.

4th Quarter Performance Monitoring 2016/17- Corporate Complaints pdf icon PDF 94 KB

    To scrutinise the corporate complaints and compliments received during the fourth quarter of 2016 and instigate the appropriate action/make recommendations.

    Additional documents:

    Minutes:

    The Committee scrutinised a report of the Acting Director of Resources which provided Members with a summary of corporate complaints and compliments received during the fourth quarter of 2016/2017.

     

    It was reported that there had been a reduction in the overall number of complaints received during 2016/2017 and the number of complaints received in the fourth quarter of 2016/2017 was considerably lower than corresponding period in 2015/2016. .  This was due to the establishment of a ‘Waste Strategy’ and the introduction of the weekly food waste and alternate recycling collections during the third quarter of 2015/2016.  Members were advised that there had been a marked initial increase in complaints but that the number of complaints received had continued to decrease throughout 2016/2017 as the process became established.

     

    DECISION:  The report be noted.

21.

4th Quarter Performance Monitoring 2016/17- Health Related Absence Reporting pdf icon PDF 141 KB

    To scrutinise the year-end health related absence figures for the Council for 2016/17 and instigate the appropriate action/make recommendations.

    Minutes:

    The Committee scrutinised a report of the Acting Director of Resources which provided the fourth quarter and year-end health related absence figures to Members of the Corporate Overview and Scrutiny Committee with an assessment against Directorate and Corporate targets.

     

    The fourth quarter health related absence figures, indicated that the overall level for the Authority was 2.46 days per FTE, of which 1.39 days (56%) were due to long term sickness absence.  The days lost for the same period in 2015/16 was 2.53 days per FTE of which 1.45 days (57.3%) were due to long term sickness absence.

     

    The year-end absence figures indicated that the overall level of days lost for the Council was 8.33 days per FTE compared with 7.62 days per FTE for 2015/16. Of the 8.33 days lost per FTE, 5.25 (63%) were lost to long term absence, and 3.07 (37%) to short term absence. This was similar to the breakdown of days lost in 2015/16 where 4.59 days per FTE (60%) were long to long term absence, and 3.03 days (40%) to short term absence.

     

    The Committee discussed the establishment of a Member’s Scrutiny Study Group to examine the Council’s Health Related Absence Policies and agreed that the clerk contact Members to request nominations and arrange a meeting to evaluate and scope the project.

     

    DECISION:  (1) The report be noted;

    (2) The Clerk be requested to seek nominations for the proposed Health Related Absence Policy Study Group and arrange a meeting to evaluate and scope the project.

22.

Revenue and Benefits - Presentation pdf icon PDF 131 KB

23.

Budget 2018/19 to 2020/21 Guidelines, Timetable and Public Engagement - Presentation pdf icon PDF 225 KB

    To consider the budget guidelines, timetable for 2018/19 to 2019/21.

    Minutes:

    The Committee scrutinised a presentation and a report of the Acting Director of Resources that had sought and received approval from the Cabinet, at its meeting on 27th June 2017 of the budget guidelines and timetable to be used in preparing  the detailed 2018/19 budget and provisional budgets for 2019/2020 and 2019/2021.

     

    The Committee were advised that the Council is legally obliged to set a balanced budget and the report established the planning process for the budget and detailed the assumptions used in the preparation of the budget to ensure they are agreed, reasonable and consistently applied by all services.

     

    The budget forecast had been based on a number of assumptions, known levels of expenditure and anticipated levels of resources. Final confirmation of these assumptions was not expected to be finalised until November/December 2016.

     

    DECISION:  The presentation and report be noted.

24.

Cyber Security - Presentation

    To scrutinise the cyber security strategy and instigate appropriate actions/make recommendations. 

    Minutes:

    The Committee received a presentation from the Senior Systems and Network Engineer detailing the Council’s Cyber Security Strategy. Members were advised of:

     

    ·         The motivations for cyber-attacks;

    ·         The most common threat - phishing;

    ·         The occurrence of cyber-attacks globally;

    ·         Cyber-attack trends since 2005;

    ·         The measures in place to protect the Council;

    ·         Threats faced in 2017;

    ·         How well vulnerabilities were managed;

    ·         The WannaCry timeline and

    ·         How well the Council rated and compared to other organisations.

     

    DECISION:  The presentation be noted.

25.

Asset Strategy - Progress Report 2016/17 pdf icon PDF 232 KB

    To scrutinise a report of the Director of Economy. 

    Minutes:

    The Committee scrutinised a report of the Director of Planning and Development which provided the Committee with an update in relation to the implementation of the Council’s Asset Strategy 2016/2019.

     

    DECISION:  The progress regarding the implementation of the Asset

    Strategy Action Plan and the results against Key Performance Indicators be noted.

26.

Work Programme pdf icon PDF 125 KB

    To review the Committee’s work programme. 

    Minutes:

    Members of the Committee considered the Corporate Overview and Scrutiny Committee’s Work Programme for 2017/2018.

     

     

    DECISION: – That the Corporate Overview and Scrutiny Work Programme 2017/2018 be noted.