Decision details

Discretionary Fees & Charges 2020/21– Careline Service

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


Consideration was given to a report of the Cabinet Member for

Social Care and Ageing Well / Director of Commissioning seeking approval for the setting of the Careline Service fees for 2021/22.


Alternatives considered

Not to operate the service as a self-financing model and increase the fees and charges on an annual basis in line with inflation, however, this would not sustain the model and ultimately lead to the potential need to subsidise the service.



1.    That the fee levels for the Careline service for the 2021/22 financial year be approved as:

·         Careline 3.10 per week

·         Careline plus 5.10 per week

·         Careline (no landline) 4.60 per week

·         Careline plus (no landline) 5.60 per week

2.    That the introduction of an additional charge of £1.50 per week added to the basic charges for service users buying the Careline service who don’t have a telephone landline, be approved


Reason for resolution

Careline charges to service users need to remain affordable and offer good value for money to encourage elderly and vulnerable people who would benefit from the service to choose to buy it.

Report author: Nina Collinge

Publication date: 16/02/2021

Date of decision: 09/02/2021

Decided at meeting: 09/02/2021 - Cabinet

Accompanying Documents: