Issue - meetings

3rd & 4th Quarter Social Care Complaints

Meeting: 26/06/2019 - Health, Schools and Care Overview and Scrutiny Committee (Item 7)

7 3rd & 4th Quarter Social Care Complaints pdf icon PDF 95 KB

To consider social care complaints received in the 3rd and 4th quarters of 2018/19.

Additional documents:


The Directors of Children’s Services and Adult Services presented a report that provided Members with a summary of Adult and Children’s Social Care complaints received during the third and fourth quarters of 2018/19.


Social care complaints are subject to a statutory reporting framework which are scrutinised by the Care Quality Commission. The Council’s Customer Feedback Team extracted and reported on the information recorded for social care services during the study period, including the number of complaints received at each stage of the process, the numbers of complaints that are investigated and responded to within the permitted timescale and the numbers that were upheld.


Members of the Committee noted that a complaint had been received in relation to the Council’s fostering and adoption services and in considering the complaint received an update on the processes and procedures relating thereto.


Decision: That the report be noted.