Issue - meetings

Housing Allocations/homelessess

Meeting: 20/02/2020 - Communities, Regeneration and Environment Overview and Scrutiny Committee (Item 37)

37 Homelessness and Housing Allocations Business Transformation Project pdf icon PDF 2 MB

Head of Strategic Housing Service to report/present

Minutes:

The Director of Neighbourhoods and Ms. E. Cheshire (FutureGov) gave a presentation regarding homelessness and the housing allocations business transformation project. Rochdale Council’s Strategic Housing team had asked FutureGov to support them in conducting a discovery around the Homelessness and Allocation services.

Phase 1 of the project aimed to uncover pain points for residents, services and partner organisations, to identify opportunities for change and to develop a vision for a future experience in a collaborative way.

 

FutureGov worked with relevant council teams/services and providers, to better understand the challenges and the issues unique to Rochdale Borough and they used data to define the scale of the issues. Thy endeavored to listen and learn from residents to identify how services impact on their lives.

 

Together with Rochdale Council and providers FutureGov built a shared understanding of the ways services have failed to meet people’s needs. They collaboratively explored ideas for how the services could be different for customers, staff and providers and they now need to be developed and tested. They also collectively crafted a new vision and mission for the future of Housing in the Rochdale Borough.

 

Resolved:

That the presentation be noted and welcomed.

 


Meeting: 28/11/2019 - Communities, Regeneration and Environment Overview and Scrutiny Committee (Item 26)

Homelessness and Housing Allocations Business Transformation Project

Head of Strategic Housing Service to report

Minutes:

Resolved:

That consideration of the Homelessness and Housing Allocations Business Transformation Project be deferred for consideration at the Committee’s next scheduled meeting on 20th February 2020.