Consideration was given to a report of the Cabinet Member for Adult Care and Wellbeing / Director of Commissioning which sought approval to conduct a consultation on a draft Careline Policy and that following consultation, members agree any issues or changes arising from consultation, be delegated to the Director of Commissioning in consultation with the Cabinet Member for Adult Care and Wellbeing.
To continue to have informal decision making around the delivery of the Careline service, using existing custom and practice, which was a known risk when trying to respond to challenges and complaints.
1. That the draft Careline policy is considered and approved for public consultation.
2. Following consultation, that any issues or changes arising from consultation, the Director of Adult Care in consultation with the Portfolio Holder be approved to amend and approve the policy.
Reason for resolution
Not having a formal policy could lead to the service failing to deliver and perform as strongly as possible, which could in turn lead to reduction in numbers of service users, or failure to attract sufficient new service users to make the financial model viable.