Issue details

Future of Customer Contact Centre

Decision type: Key

Decision status: For Determination

Notice of proposed decision first published: 22/06/2020

Decision due: 28 Jul 2020 by Cabinet

Lead member: Cabinet Member for Resources

Lead director: Director of Neighbourhoods

Department: Neighbourhoods Directorate

Contact: John Rooney, Assistant Director Information, Customers & Communities Email:


  • Future of Customer Contact Centre