Issue details

Future delivery of Customer Contact Centre

Members are asked to note the content of the report and give approval for the Customer Contact Centre to be brought in house.

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 17/07/2020

Anticipated restriction: Fully exempt  - View reasons

Decision due: 28 Jul 2020 by Cabinet

Lead member: Cabinet Member for Neighbourhoods, Community & Culture

Lead director: Director of Neighbourhoods

Department: Neighbourhoods Directorate

Contact: John Rooney, Assistant Director Information, Customers & Communities Email:


Agenda items


  • Future delivery of Customer Contact Centre